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A Customer's Point of View is based out of McDonough, GA and is owned by Evelyn Arnette. Evelyn grew up in Brooklyn and like most New Yorkers, she moved to Georgia for the slower pace.  Before launching her mystery shopping company, she personally was a mystery shopper back in the early 90s.

A Customer's Point of View provides companies with mystery shopping services in order for them  to better get a handle on opportunities for improvement. The company also provides mystery call services and even mystery riders that can be beneficial to transportation companies.